Privacy Policy

Last updated: October 24, 2026

PrintableZones (“PrintableZones”, “we”, “us” or “our”) operates this website and sells digital printables. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices and rights available to you.

By using this website, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the website or place an order.

1. Who we are

PrintableZones is the controller of the personal information described in this policy. You can contact us through the contact page. Please include enough detail for us to identify your request or order.

2. Information we collect

We collect information in three main ways: information you give us, information collected automatically, and information received from service providers.

Information you give us

• Order and checkout details: your email address, country, order contents, order value, currency, payment status, and any information needed to deliver your files.
• Account details: if you create an account, your name, email address, username, and order history. Passwords are stored in hashed form by WordPress; we do not have access to your plain-text password.
• Contact and support messages: your name, email address, order number, and the content of your message when you contact us.
• Reviews and comments: the name, rating, and text you choose to publish, together with the date and the product reviewed.
• Marketing preferences: your choices about receiving emails or other communications, where those options are offered.

Information collected automatically

When you visit the website, our hosting provider and technical systems may record:

• IP address, browser type and version, device type, operating system, and screen size;
• pages viewed, links clicked, referring pages, and the date and time of your visit;
• approximate location derived from your IP address;
• cart and session information needed to keep your basket working;
• security and fraud-prevention signals;
• cookie and consent preferences.

Information from service providers

Payment processors may tell us whether a payment succeeded, failed, or was refunded. They may also provide limited fraud-prevention information. We do not receive or store your full card number. Analytics and advertising providers may provide aggregated or technical information as described in the cookies section below.

3. How we use information

We use personal information to:

• process orders, take payment, and deliver digital files;
• provide download links, order confirmations, receipts, and customer support;
• maintain accounts and order history;
• respond to questions, requests, and complaints;
• prevent fraud, abuse, and security incidents;
• comply with legal, tax, accounting, and record-keeping obligations;
• understand how the website is used and improve its content, products, and performance;
• send marketing communications where you have opted in or where the law permits;
• show advertising, where advertising is enabled and you have consented to advertising cookies;
• establish, exercise, or defend legal claims.

4. Legal bases for processing

Where data protection laws such as the UK GDPR or EU GDPR apply, we rely on one or more of these legal bases:

• Contract: processing needed to provide a product, deliver a download, or support an order.
• Legitimate interests: running and securing the website, preventing fraud, improving our products, and responding to enquiries, balanced against your rights.
• Consent: non-essential cookies, advertising, and marketing communications where consent is required. You can withdraw consent at any time.
• Legal obligation: keeping records, responding to lawful requests, and meeting tax or consumer-law duties.

5. Cookies, analytics, and advertising

We use cookies and similar technologies to run the store, remember your choices, understand how the website is used, and, where permitted, show advertising. Our Cookie Policy explains the categories and how to manage them.

When advertising is enabled, third-party vendors, including Google, may use cookies to serve ads based on a user’s prior visits to this website or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to users based on their visits to this site and/or other sites on the internet. Users may opt out of personalized advertising by visiting Google Ads Settings or www.aboutads.info.

Where required, advertising and analytics scripts are blocked until you accept the relevant cookies. You can change your choice at any time using the cookie settings control in the website footer.

6. When we share information

We share personal information only where necessary, including with:

• Payment processors that handle transactions and fraud checks;
• Hosting and technology providers that store the website, files, and backups;
• Email and support providers that deliver order messages and respond to enquiries;
• Analytics and advertising providers, where enabled and consented to;
• Professional advisers such as accountants or lawyers, where needed;
• Authorities or other parties where required by law, or to protect our rights, users, or the public;
• A successor business in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell personal information for money. Some privacy laws treat the use of cookies for cross-context behavioral advertising as “sharing” or “targeted advertising”. Where that applies, you can opt out through the cookie settings control or the opt-out links above.

7. International transfers

Our service providers may process information in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses and provider security commitments. The level of protection may differ from your home country, but we take reasonable steps to protect the information described in this policy.

8. How long we keep information

We keep information only for as long as needed for the purpose for which it was collected, including:

• order and transaction records for the period required by tax, accounting, and consumer-protection law;
• account information while your account remains open, and for a reasonable period afterward;
• support messages for as long as needed to resolve the issue and keep a record of the outcome;
• analytics and advertising data according to the retention settings of the relevant provider;
• security logs for a limited period needed to investigate abuse or incidents.

When information is no longer needed, we delete it or anonymize it, subject to legal obligations and backup cycles.

9. Security

We use reasonable technical and organizational measures to protect personal information, including encrypted connections, access controls, and reputable service providers. No method of transmission or storage is completely secure. Please use a strong, unique password for any account and contact us if you believe your information has been compromised.

10. Your rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• correct inaccurate or incomplete information;
• delete information, subject to legal retention requirements;
• restrict or object to certain processing;
• receive a portable copy of information you provided;
• withdraw consent for cookies, advertising, or marketing;
• complain to your local data-protection authority.

If you are a California resident, you may also have the right to know what categories of personal information we collect and disclose, the right to delete or correct information, the right to opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising those rights. We do not sell personal information for money. To exercise a right, contact us through the contact page. We may need to verify your identity before completing a request.

You can change cookie choices at any time using the cookie settings control in the footer. You can unsubscribe from marketing emails using the link in the email.

11. Children

The website is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

12. Third-party links

The website may link to third-party sites, payment pages, or social networks. Their privacy practices are governed by their own policies. We are not responsible for the content or privacy practices of third-party sites.

13. Changes to this policy

We may update this Privacy Policy to reflect changes to the website, our services, or the law. The updated version will be posted on this page with a new “Last updated” date. Material changes may also be communicated by email or a notice on the website where appropriate.

14. Contact

For privacy questions, requests, or complaints, please use the contact page. If you are in the UK or EEA, you also have the right to complain to your local supervisory authority.